Warranty


Professional In-House Tech Support Team

J.O’Brien is proud to support and stand behind the warranty that is offered by our security technology partners.

Fargo ID Card PrintersDatacard ID Card PrintersZebra ID Card PrinterMagicard ID Card PrinterTeam Nisca ID Card PrinterEvolis ID Card Printer

 

Our card printer repair services offer an easy, cost-effective way to address issues that cannot be resolved through traditional technical phone support. During the warranty period on your desktop printer, standard depot repair is provided for the length of your warranty, in order to address any issues you may encounter.

If your card printing system does require repair, our Printer Service Center can help ensure the most efficient, convenient service with minimal downtime. To begin, a technical phone support specialist will assist you in troubleshooting your issue over the phone. If repair is necessary, we arrange for fast repair and return of your system. All card printer repairs include a 90-day warranty.

In order to determine whether the repair is covered under your manufacturer’s warranty or an extended warranty plan, Contact a Printer Technical Service Specialist (877) 379-8844.

HID Fargo ARP Program

Have a Fargo Printer that is still under warranty and needs repair? We are an HID Fargo Authorized Repair Provider(ARP) for all Fargo card printers. As a Fargo ARP member we have the technical experience to repair your card printer at no cost to you on behalf of the manufacturer. We are happy to receive your Fargo card printer, provide the service needed, and get the machine back to you ASAP regardless of where you purchased it. Read more about the Fargo ARP Program.

Printer Loaner Program

J OBrien Card Printer Loaner ProgramTake advantage of our printer loaner program while your card printer is being repaired and continue to run your access control or ID badging department with minimal interruption. Contact a Technical Services Team Member for additional information (877) 379-8844.