Protect your investment to maximize ROI
J.O’Brien’s Technical Services Department strives to set the standard for reliability. Our goal is to both educate and support our clients to ensure that they receive the maximum return on their card printer investments. Our certified trained technicians are dedicated to providing you or your staff with the necessary support to increase the operating lifespan and maximum trade-in value of your ID card printers.
Helpful tips to maintain and protect your ID Card Printer
Each card printer has the ability to enter into its own cleaning cycle. It will allow you to insert an adhesive cleaning card to remove any dust or debris along the card’s path through the printer. We suggest that you run a cleaning cycle after changing a monochrome or color print ribbon. An alternative schedule is every 3 months. Entering into the cleaning cycle is a simple process, Check out your User’s Guide for detailed instructions.
Dust covers are a great investment if your card printer is only in use for a short while during the course of the year. Covering your card printer while in storage is a great way to prevent damage from dust and debris in the air ensuring that each card printing run produces top quality ID badges or access cards.
Most manufacturers update their products software over time based on feedback they receive from their customers. Maintaining the current versions of both the firmware and driver software helps to eliminate software bugs, adds new support features, improves functionality, and optimizes performance. This will ensure that the card printer operates correctly with your ID badging or access control programs.
Preventative Maintenance Program
Our Preventative Maintenance Program will keep your access control and ID card printing equipment in optimum working condition, reducing lost productivity due to printer downtime and unbudgeted repair costs. We’ll automatically schedule routine preventative maintenance so you have one less task to remember.
- Sign Up Today for
- Bi-Annual Cleanings
- Complete Hardware & Software Inspection
- Printer Firmware & Driver Updates
- Discount on Replacement Parts
- Priority On-Site Service*
- Genuine Certified ID Card Printer Supplies
Contact a J. O’Brien technical services team member (877) 379-8844 to schedule an appointment or request additional information.
*Our On-Site maintenance and repair service is available within a 50mile radius of our headquarters in Springfield, New Jersey. Special arrangements can be accommodated, contact us for additional information (877) 379-8844.
If your mission-critical services need immediate attention over the phone, we have a support plan built for you. We offer FREE 15min Do-it-Yourself (DIY) guidance, a flat rate per hour, or monthly fee for technical phone support. Our technicians are available for on-site technical support or security staff training. Contact a Technical Services Team Member for pricing (877) 379-8844.
And if you need printer repair, you can rely on the J. O’Brien certified trained technicians for quick response, on-site repair, and honest pricing. Take advantage of our printer loaner program while your card printer is being repaired and continue to run your access control or ID badging department with minimal interruption.