Fast Response, Certified Technicians
J.O’Brien’s technical support department is dedicated to providing quality repair services. Our technicians are factory trained and certified to repair ID card printers from various manufacturers. We provide a multitude of services in order to give you a fast and reliable solution.
- Troubleshooting by phone or email
- Warranty Repair
- Non-warranty repair services
- On-Site* service calls by request
Please contact us if you need assistance. One of our professionals will diagnose your issue and help determine which of our services will best suit your needs.
*Our On-Site maintenance and repair service is available within a 50mile radius of our headquarters in Springfield, New Jersey. Special arrangements can be accommodated, contact us for additional information (877) 379-8844.
Our Repair Professionals are available via phone or email
Call us toll free at (877) 379-8844.
We are also available 24/7 by email at Printerrepair@jobrien.com
If we determine that your printer requires servicing in our facility, we will provide you with the necessary shipping instructions.
We deal directly with card printer manufacturers to produce the best warranty repair services. By giving one of our professionals your products serial number or a receipt including the date of purchase, we can determine if your product is still under warranty.
If you currently have a Fargo printer that is under warranty, check out our Authorized Repair Provider page.
We are a Zebra Authorized Service Provider (ZASP), with in-depth knowledge and training to maintain and repair your Zebra printer, using Genuine Zebra parts to ensure the best quality results.
ID card printers that we receive go through an extensive evaluation process. All of the printers functions will be checked, top to bottom, to determine the exact source of the problem. A quotation will be sent to you for approval, before any repairs are started.
All of our repair work is guaranteed and comes with a 90-day warranty.
Printer Loaner Program
Take advantage of our printer loaner program while your card printer is being repaired and continue to run your access control or ID badging department with minimal interruption. Contact a technical services team member for additional information (877) 379-8844.